Terms of use

DEPOSIT AND PAYMENT

A deposit of 30% of the tour price per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

The remaining balance of the tour price (70%) is due upon your arrival in Vietnam, payable at one of two our offices in Hanoi and Ho Chi Minh City. Cash is preferred to reduce any processing fees that may affect your cost.

The deposit should be made by Credit card, Bank transfer or Money Transfer Services method which displayed on our booking form. Except for cash payment, bank fees must be paid by customers for Bank transfer and Credit card (3-4% of expenses)

Online payment by Credit Card in Vietnam: Payment by credit card in Vietnam requires a bit complex procedure than other countries. This is the MOST convenient payment method offered by one of the best banks in Vietnam, VIBank, and TACi Group (ActiveTravel Management Company). Please refer Payment Method section in the Booking module for more information. All care must be taken by the client to ensure that the information provided in the credit card form is correct. ActiveTravelShop.com takes no responsibility for any incorrect information submitted.

CANCELLATIONS AND REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

* More than fourteen (14) days prior to departure: The total deposit paid to us (30%) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.

* Less than fourteen (14) days prior to departure: Complete forfeiture of deposit, due to hotel charges for no-shows and organizing fees.

UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Active Travel Shop, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.